Terms of Service

1. These Terms of Service for the electronic provision of services (hereinafter: "Terms") set out the conditions for using the Service and the Andie Application, as well as the rights and obligations of Users and the Operator.
2. The operator of the Service and Application is:
   
   ANDIE Prosta Spółka Akcyjna
   ul. Henryka Sienkiewicza 85/87 lok. 1, 90-057 Łódź, Poland
   KRS: 0001249721
   NIP (Tax ID): 7252368039
   REGON: 545069372
   Share capital: PLN 6,000.00
   Email: contact@andie.app
   (hereinafter: "Operator")
3. The Service is available at: https://andie.app. The web Application is available at: https://web.andie.app.
4. These Terms constitute terms of service within the meaning of Article 8 of the Polish Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws 2020, item 344, as amended; hereinafter: "APES").
5. Using the Services constitutes acknowledgement of these Terms, acceptance thereof, and conclusion of an agreement for the electronic provision of services. If a User does not accept the Terms, they are required to immediately cease using the Services.
6. The content of these Terms is available at all times at https://andie.app/en/terms-of-service and within the Application. Users may preserve the Terms by printing them or saving them to a durable medium.

Terms used in these Terms of Service have the following meanings:

1. Service – the Operator's informational and marketing website available at https://andie.app, including descriptive pages, landing pages, and legal documents.
2. Application – the web application available at https://web.andie.app through which the Operator provides the Services.
3. Services – all services provided electronically by the Operator through the Service and Application, in particular those described in § 3.
4. User – an adult natural person, legal person, or organisational unit without legal personality that has concluded an agreement with the Operator for the electronic provision of Services by registering an Account.
5. Consumer – a User who is a natural person using the Services for purposes not directly related to their professional or commercial activity.
6. Account – an individual User profile registered in the Application, identified by an email address, enabling access to the Services.
7. Workspace – a dedicated working environment assigned to a specific brand or organisation of the User, within which Campaigns, Posts, Audiences, and Brand Profile are managed. A single User may belong to multiple Workspaces.
8. Workspace Owner – the User who created the Workspace or to whom Owner rights have been transferred; bears special responsibility for Workspace configuration and invited Members.
9. Workspace Member – a User invited to a Workspace by its Owner or Manager, with a role assigned in accordance with § 6.
10. Plan – a subscription variant assigned to a Workspace by the Operator, defining available features and limits, in particular the AI token limit and the AI-generated image limit.
11. AI Assistant (Andie) – a conversational system built into the Application enabling natural-language dialogue for creating content, defining Audiences, and managing Campaigns.
12. AI System – a collective term for all artificial intelligence modules built into the Application, including the AI Assistant, Post Content Coach, Platform Content Adapter, Brand Profile Analyser, and related tools.
13. User Content – all data, texts, photos, graphic and audio files, brand and audience information, post samples, and other materials uploaded to the Application by the User or Workspace Members.
14. Generated Content – texts, post suggestions, campaign drafts, audience descriptions, images, and any other AI System outputs created on the basis of data provided by the User.
15. Brand Profile – a structured set of information about communication style, tone of voice, vocabulary, post structures, and writing rules, built by the AI System based on User Content and a brand questionnaire; stored in the Workspace.
16. Campaign – a set of Posts linked by a shared goal, audience groups, content pillars, and key messages, defined by the User in the Application.
17. Post – an individual content entry created in the Application intended for publication on External Platforms.
18. External Platforms – social and professional networks with which the Application may be integrated for publication or statistics retrieval, in particular LinkedIn, Facebook, and X (formerly Twitter).
19. Integration – the connection of a User's External Platform account to a Workspace via OAuth, enabling automatic publication and statistics retrieval.
20. Andie API – a programming interface enabling external entities to access selected Services after obtaining an API key from the Operator.
21. Voice Dictation – a feature enabling Users to enter content into the Application's text fields via speech, which is processed by a speech-to-text transcription service.
22. Terms – these Terms of Service.
23. Privacy Policy – a document describing the Operator's personal data processing rules, available at https://andie.app/en/privacy-notice.

1. The Operator provides the following Services electronically:
   1. Application Access – providing the User with an environment for creating, editing, and managing Posts, Campaigns, and Audiences;
   2. Brand Profile Building and Maintenance – automatic AI System analysis of post samples and brand questionnaire provided by the User, creation of a Brand Profile, and periodic updates (no more than once a week) based on newly published Posts;
   3. AI Assistant – a conversational service enabling the User to interact in natural language with the AI System to generate Post ideas, draft Posts, define Audience groups, and manage Campaigns;
   4. Post Content Coach – interactive AI assistance in the Post editor, including content suggestions, adaptation to the format of the selected External Platform, and Brand Profile compliance assessment;
   5. Image Generation – creation of graphics using generative AI models for Posts and Image Characters, within the limit defined by the Plan;
   6. Voice Dictation – speech-to-text transcription enabling content entry into Application text fields without a keyboard;
   7. External Platform Integration – connecting a Workspace to the User's External Platform account, enabling publication or auto-publication of Posts according to a schedule, and retrieval of statistics; availability of auto-publication depends on the Plan;
   8. Team Workspace Management – inviting Workspace Members, assigning roles, and collaborating on Posts;
   9. Comment Inbox – a tool for commenting on Posts within the Workspace by the User and Workspace Members;
   10. Andie API – access to selected Services via a programming interface for authorised partners.
2. The Operator reserves the right to expand the scope of Services with new features that may be assigned to specific Plans.
3. A detailed description of features available under each Plan is provided in the Application and on the Service.

1. Using the Services requires:
   1. a device with internet access;
   2. a current browser interface compliant with HTML5 and JavaScript standards — recommended browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, or Apple Safari in a version released no more than 24 months before the date of use;
   3. cookie and JavaScript support (disabling these features may prevent or limit use of the Services);
   4. an active email address held by the User — required for passwordless login and Account verification;
   5. for Voice Dictation: a device equipped with a microphone and a browser supporting the WebAPI MediaRecorder.
2. The Operator informs that use of the internet involves the following risks:
   1. the possibility of third parties gaining access to User data through hijacking unsecured connections;
   2. malicious software (malware, spyware, ransomware) installed on the User's device without their knowledge;
   3. phishing — attempts to obtain Account access credentials through fake emails or websites impersonating the Operator;
   4. unintentional disclosure of personal data in connection with the use of public Wi-Fi networks.
3. The Operator encrypts connections to the Application using TLS (HTTPS) and encrypts personal data stored in the database. Despite these security measures, the Operator does not guarantee absolute data security in a networked environment.

Registration and Verification

1. Using the Services requires creating an Account by registering in the Application. Registration is free of charge.
2. Registration requires providing a first and last name (or pseudonym), an email address, and a chosen interface language. The User acknowledges that the email address is the sole means of identification in the passwordless login system.
3. Upon completing the registration form, a verification message is sent to the provided email address. Account activation occurs by clicking the activation link or entering the one-time verification code contained in that message.
4. The Services may only be used by persons who are 18 years of age or older and have full legal capacity. By registering an Account, the User declares that they meet this requirement. If the Operator has reasonable suspicion that a User does not meet the age requirement, the Operator may request confirmation or block the Account.
5. Creating Accounts by third parties on behalf of other persons without their knowledge and consent is prohibited.

Passwordless Login

6. The Application uses only passwordless login. After entering an email address, a one-time message is sent to that address containing:
   1. a six-digit OTP code valid for a limited time; or
   2. a magic link enabling direct login.
   The User is responsible for securing their email inbox, as access to it is equivalent to access to the Account.
7. The Operator does not store User passwords. Granting a third party access to the email account is equivalent to granting access to the Account in the Application.

Two-Factor Authentication (2FA)

8. The User may (and in the case of accounts with administrative privileges — is required to) enable two-factor authentication in one of the following forms:
   1. TOTP – one-time codes generated by an authenticator application;
   2. WebAuthn / security key – a passkey or hardware security key;
   3. recovery codes – one-time backup codes for use in case of loss of the primary 2FA factor.
9. The User bears sole responsibility for storing recovery codes. The Operator is unable to restore Account access if both the primary 2FA factor and recovery codes are lost.

Account Security

10. The User is required to promptly notify the Operator at contact@andie.app of any suspicious or unauthorised access to the Account.
11. The User is responsible for all actions taken via their Account, unless they demonstrate that access was obtained without their fault.
12. One Account may be assigned to only one natural person. Sharing an Account with others is not permitted; the Workspace Owner should instead invite Members to the Workspace.

Creating Workspaces

1. After registration, a User may create one or more Workspaces. Each Workspace represents a separate brand, organisation, or project.
2. The User creating a Workspace becomes its Owner and bears full responsibility for its configuration, User Content stored therein, and the actions of Workspace Members.
3. A single User may belong to multiple Workspaces in different roles.

Roles and Permissions

4. The following roles exist within a Workspace:

   Role	Scope of permissions
   Owner	Full access, Plan management, Workspace deletion, ownership transfer
   Manager	Campaign and Post management, inviting Members, configuring Integrations
   Employee	Creating and editing Posts, using the AI Assistant
   Marketing	Access to Posts and Campaigns without Workspace configuration permissions

5. Detailed permissions for each role are available in the Application documentation.

Invitations

6. An Owner or Manager may invite Users to a Workspace by providing their email address and assigning a role. The invited User must have an Account or register one after accepting the invitation.
7. An invitation expires at the time indicated in the invitation message. After expiry, the Owner or Manager may send a new invitation.
8. The Owner is responsible for ensuring that Workspace Members invited by them or by Managers use the Services in accordance with these Terms.

Content Ownership and Workspace Data

9. User Content stored in a Workspace remains accessible to all Workspace Members with appropriate permissions based on their role.
10. After a User is removed from a Workspace by the Owner or Manager, User Content entered by that User remains in the Workspace at the Owner's disposal, unless the Owner decides to delete it.
11. The Owner may transfer Workspace ownership to another User who is a Member via the management feature available in the Workspace settings.

Free Phase and Current Offer

1. As of the effective date of these Terms, the Services are provided solely free of charge under early access. Plans are assigned by the Operator. The absence of a paid plan does not mean that no service agreement has been concluded.
2. The Operator is running a promotion under which Users who register by 30 September 2026 receive free access to the Application for 1 full month. Activation is performed by the Operator within 1 business day of registration.

Plans and Paid Features

3. The Operator reserves the right to introduce paid plans in the future. The Operator will notify Users of the introduction of a price list at least 30 days in advance, in the manner described in § 21 of the Terms.
4. Each Plan specifies in particular:
   1. access to the AI System (yes/no);
   2. monthly AI text-generation token limit;
   3. monthly AI-generated image limit;
   4. availability of auto-publication on External Platforms;
   5. availability of expert support, group webinars, or individual consultations;
   6. technical support category.
5. Token and image limits are monthly limits assigned to a Workspace and do not carry over to the next month. Once the AI token limit is exhausted, the generation of new Generated Content in the AI System will be unavailable until the limit is renewed or the Plan is changed. The User will receive an in-Application notification before the limit is exhausted.

Payment Terms (for Future Paid Plans)

6. When the Operator introduces paid plans, they will be billed in advance on a monthly or annual cycle at the User's choice. Detailed payment terms, including payment processor, payment methods, and currency, will be published in the Service and Application when the price list is launched.
7. The Operator will notify Users of any change to the prices of existing plans at least 30 days in advance. Price changes take effect from the next billing period following the expiry of the notification period.
8. All consumer rights relating to digital content agreements, including the right of withdrawal described in § 16, apply upon the launch of paid plans.

Nature of the AI System and the Operator's Role

1. The AI System built into the Application is an AI system within the meaning of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 on artificial intelligence ("AI Act"). The Operator acts as the provider of an AI system offered under the trade name "Andie", using general-purpose models from third parties listed in Annex 1.
2. When using the AI System to create and publish Posts, the User acts as a deployer of the AI system within the meaning of the AI Act and bears the resulting obligations, in particular the obligation to inform content recipients as described in paragraphs 12–13.

Notice of AI Interaction (Art. 50(1) AI Act)

3. The Operator informs Users that the AI Assistant (Andie) and Post Content Coach are AI systems engaging in direct interaction with humans within the meaning of Art. 50(1) of the AI Act. Users interacting with these features are conversing with an artificial intelligence system, not a human.
4. A clear and readable notice that a given Application feature is powered by the AI System is displayed in the Application interface before or during interaction.

Labelling AI-Generated Content (Art. 50(2) AI Act)

5. The Operator endeavours to ensure that Generated Content produced by the AI System can be detected as artificially generated or manipulated, in accordance with Art. 50(2) of the AI Act. Accordingly:
   1. the Application visually marks Generated Content in the user interface, indicating that a given text or image was produced with AI involvement;
   2. the Operator implements technical marking mechanisms for AI System outputs in a machine-readable format (e.g. in file metadata or HTTP headers); the implementation deadline for technical mechanisms for systems placed on the market before 2 August 2026 is 2 December 2026 pursuant to Regulation (EU) 2026/1744.
6. The obligation under paragraph 5(b) does not apply to Application features of a purely assistive nature for standard editing (e.g. spell-checking, formatting) that do not materially change the semantics of content entered by the User.

Human Oversight

7. The AI System does not make any decisions with legal effects without User approval. All Generated Content is advisory in nature — publishing a Post always requires conscious acceptance by the User or a Workspace Member with the appropriate permissions.
8. The User is required to exercise critical judgement regarding Generated Content and to independently verify its accuracy, lawfulness, and appropriateness before publication.

User Obligations When Publishing AI-Generated Content (Art. 50(4) AI Act)

9. Where the User publishes or distributes content produced or modified by the AI System that:
   1. depicts or evokes the likeness of a real person (deepfake) — they are required to clearly disclose that the content has been artificially created or manipulated, pursuant to Art. 50(4) of the AI Act;
   2. relates to matters of public interest and has not undergone human editorial review — they are required to disclose that the text was generated or modified by an AI system, pursuant to Art. 50(4) of the AI Act.
10. The exception to the obligation under paragraph 9(a) applies solely in cases expressly provided by law and in the case of clearly fictional, artistic, or satirical works.

AI Literacy (Art. 4 AI Act)

11. The Operator provides Users with educational materials and documentation explaining the operating principles, limitations, and capabilities of the AI System, available at the help centre at https://help.andie.app (or another address indicated by the Operator).

AI System Limitations and Risks

12. The Operator informs Users that the AI System:
    1. may generate content that is false, incomplete, inaccurate, or outdated (so-called hallucinations and confabulations);
    2. may generate content similar or identical to content generated for other Users — the Operator does not guarantee the uniqueness of Generated Content;
    3. is trained on data that may reflect biases and stereotypes present in that data, which may be reflected in Generated Content;
    4. does not have access to current information from the internet unless the URL content retrieval feature has been explicitly activated by the User;
    5. performs writing-style analysis and Brand Profile modelling based on provided samples — the analysis result is a probabilistic model and does not guarantee reproduction of the User's style.
13. The User acknowledges the above limitations and releases the Operator from liability for the consequences of publishing Generated Content without prior User verification.

Copyright Status of Generated Content

14. Generated Content produced without substantial human creative contribution may not be protected by copyright under the Polish Act of 4 February 1994 on Copyright and Related Rights. The Operator does not warrant that Generated Content benefits from copyright protection. A User who makes a creative adaptation of Generated Content acquires rights to the resulting work on general terms.

User Data and AI Models

15. User Content, including the Brand Profile, post samples, and style data, is not used to train the base models of the model providers listed in Annex 1, unless the User expressly consents to this in their Account or Workspace settings.
16. Anonymised aggregate data regarding User interactions with the AI System may be used by the Operator to improve its own prompt selection, filtering, and Generated Content quality assessment mechanisms.
17. To the extent that the processing of User Content by AI model providers constitutes the entrustment of personal data processing, the Operator concludes appropriate data processing agreements or standard contractual clauses with those providers, in accordance with GDPR requirements.

Ownership and Responsibility

1. User Content remains the property of the User or the entities from whom the User has obtained appropriate rights. The provisions of these Terms do not transfer ownership of User Content to the Operator.
2. The User represents and warrants that:
   1. they hold all rights or appropriate permissions necessary to upload User Content to the Application and have it processed by the AI System;
   2. User Content does not infringe third-party rights, including copyright, rights of likeness, and personal data protection rights;
   3. User Content does not violate applicable law, including provisions on combating unfair competition and prohibition of disinformation;
   4. where images of real persons are uploaded as Image Characters, they hold those persons' express consent.
3. The User bears full responsibility for User Content. The Operator has no obligation to verify User Content prior to its upload but reserves the right to remove User Content that violates these Terms or applicable law.

Licence Granted to the Operator

4. By uploading User Content to the Application, the User grants the Operator a non-exclusive, royalty-free, non-transferable licence to use that content solely to the extent necessary to provide the Services, including:
   1. storing, displaying, and sharing User Content with Workspace Members in accordance with their roles;
   2. processing by the AI System for the purpose of building the Brand Profile, generating Generated Content, and adapting content;
   3. transmitting to External Platforms as part of an Integration at the User's request.
5. The licence referred to in paragraph 4 expires upon deletion of User Content from the Application or Account deletion, subject to the proviso that anonymised analytical data may continue to be stored in accordance with the Privacy Policy.

Audio Processing

6. Audio files recorded by the User via Voice Dictation are transmitted to the transcription service (listed in Annex 1), converted to text, and immediately deleted from the Operator's and the transcription service's servers. The transcription content is treated as User Content.

Reporting Infringements

7. Any person who believes that User Content published through the Service or Application infringes their rights may notify the Operator at contact@andie.app, providing:
   1. a description of the infringement and identification of the specific content;
   2. the legal basis for the claim;
   3. the reporting party's contact details.
8. The Operator will process the report promptly, within 14 days of receipt at the latest.

1. Integrating a Workspace with an External Platform requires User authorisation via the External Platform's OAuth protocol. The Operator stores OAuth access tokens in encrypted form and does not access any User data on the External Platform beyond the scope of permissions granted during authorisation.
2. The User is required to comply with the terms and policies of External Platforms. The Operator is not responsible for changes to External Platform terms or APIs that may affect the availability or functioning of an Integration.
3. The auto-publication feature enables the automatic sending of Posts to an External Platform according to a schedule set by the User. Availability of this feature depends on the Plan. The Operator does not guarantee that auto-publication will succeed in every case — possible failure causes include OAuth token expiry, External Platform API limitations, or infrastructure failures.
4. The Operator has no influence over External Platform algorithms, content moderation policies, or organic reach of Posts published through the Application. The Operator makes no promises or guarantees regarding Users' reach, follower counts, engagement, or effectiveness of their activities.
5. Retrieval of Post statistics from an External Platform is subject to the permissions granted by the User during Integration. The Operator does not guarantee the completeness or accuracy of statistics retrieved from an External Platform.
6. The User may at any time disconnect an Integration with an External Platform in the Workspace settings or directly in their External Platform account settings. Disconnecting an Integration does not delete User Content stored in the Application.

1. All intellectual property rights in the Service and Application, including source code, graphic design, layout and look & feel, prompt models, Brand Profile analysis methods, logotypes, and trademarks, belong to the Operator or to entities from whom the Operator has obtained appropriate licences.
2. The Operator grants the User a limited, non-exclusive, non-transferable, royalty-free licence to use the Service and Application solely in a manner consistent with these Terms and the intended purpose of the Services.
3. The licence referred to in paragraph 2 does not include in particular:
   1. modifying, decompiling, disassembling, or reverse-engineering the Application;
   2. reselling, sublicensing, or providing third parties with access to the Services as part of a commercial offering without concluding a separate partnership agreement with the Operator;
   3. copying and redistributing the Application's user interface or graphic elements;
   4. publicly displaying or broadcasting the Application.
4. The trade name Andie and logotype are trademarks of the Operator. The User is not authorised to use these marks without the Operator's prior written consent, except for fair use consisting of indicating that the User uses the Andie Application.
5. Generated Content produced by the AI System at the User's request is provided to the User under a non-exclusive licence for use in connection with their social media activities. The Operator does not guarantee that Generated Content has not been or will not be generated for another User.

1. The User agrees to use the Services only in accordance with these Terms, applicable law, and the principles of social conduct. In particular, the following are prohibited:
   1. illegal activity – using the Services for purposes that violate Polish or EU law, including creating, distributing, or promoting unlawful content;
   2. infringement of third-party rights – infringing copyright, rights of likeness, trade secrets, or other intellectual property rights of third parties;
   3. disinformation – deliberately creating and distributing false, misleading, or manipulative content using the AI System;
   4. undisclosed deepfakes – creating and publishing, using the AI System, realistic false likenesses, voices, or statements of real persons without disclosing that the content has been artificially created or manipulated, contrary to Art. 50(4) of the AI Act;
   5. prohibited AI practices – using the AI System for purposes prohibited by Art. 5 of the AI Act, in particular:
      • subliminal manipulation of persons' behaviour without their knowledge and consent;
      • exploiting vulnerabilities based on age, disability, or socio-economic situation;
      • social scoring (evaluating the behaviour of natural persons in a way that leads to discrimination);
      • unauthorised creation or expansion of facial recognition databases;
      • unlawful biometric profiling;
   6. resource abuse – generating an excessive number of requests to the AI System using automated methods to circumvent plan limits or overload the Operator's infrastructure;
   7. reverse engineering and bypassing security – attempts to reconstruct the Operator's source code, AI models, or algorithms, as well as circumventing access restrictions or technical safeguards;
   8. unauthorised competition – reselling, redistributing, or providing Generated Content to third parties as part of a competing service without the Operator's separate written consent;
   9. scraping – automated data extraction from the Application without using the official Andie API;
   10. Account sharing – sharing an Account with others; the Workspace Owner should instead invite Members to the Workspace.
2. A finding of breach of the prohibitions referred to in paragraph 1 may result in:
   1. temporary blocking of the Account or AI System access;
   2. permanent deletion of the Account;
   3. the Operator seeking damages on general terms.
3. The Operator is not responsible for content published by the User through the Application on External Platforms that infringes third-party rights or applicable law.

1. The controller of Users' personal data is the Operator.
2. The rules for processing personal data, including the purpose and legal bases for processing, the scope of data collected, Users' rights, and information on entities to whom data is transferred, are set out in the Privacy Policy available at: https://andie.app/en/privacy-notice.
3. Using the Services involves transmitting User Content (including post samples, writing-style information, and audio recordings during Voice Dictation) to third-party AI models listed in Annex 1. To the extent that User Content contains personal data, its transmission constitutes the entrustment of personal data processing or a transfer of data to a third country. The Operator has concluded or will conclude appropriate agreements with these entities guaranteeing an adequate level of data protection, in particular standard contractual clauses (SCCs) or other mechanisms provided for by the GDPR.
4. Users who are entrepreneurs and process personal data of their clients or employees through the Application (e.g. by including it in User Content or Post templates) may conclude a Data Processing Agreement (DPA) with the Operator. Requests for a DPA should be directed to contact@andie.app.
5. The Operator encrypts personal data (including the User's first name, last name, and email address) in the database, as described in the Privacy Policy.
6. The User has the right to access, rectify, erase, restrict processing, and port their personal data, and to object to its processing, in the manner described in the Privacy Policy.

1. The Operator undertakes to exercise due diligence to ensure continuous operation of the Services but does not guarantee 100% availability.
2. The Services may be unavailable in particular as a result of:
   1. planned maintenance and system updates — the Operator aims to perform these during night-time hours or at weekends and will notify Users in advance;
   2. failures of technical infrastructure or cloud service providers, including the hosting provider (DigitalOcean);
   3. circumstances beyond the Operator's control: DDoS attacks, force majeure, power outages, internet link failures;
   4. the User's actions or omissions, including system overload caused by the User.
3. The Operator reserves the right to modify Service functionality, withdraw existing features, or introduce new ones, including changes to the scope of features available under specific Plans. The Operator will notify Users of material changes affecting access to key features at least 14 days in advance via the Application or by email.
4. The Operator is not liable for interruptions to the Services caused by the circumstances described in paragraph 2, provided those interruptions are not the result of the Operator's negligence.

Digital Service Conformity (Consumer)

1. The Operator is liable to the Consumer for lack of conformity of the Service with the agreement on the terms set out in Articles 43h–43q of the Polish Act of 30 May 2014 on Consumer Rights (Journal of Laws 2023, item 2759, as amended), to the extent that the Services constitute digital services.
2. The Operator undertakes to provide the Services in conformity with the description in the Terms, Service, and Application throughout the duration of the agreement.
3. Where the Consumer identifies a lack of conformity of the Service with the agreement, the Consumer is entitled to:
   1. demand that the Service be brought into conformity with the agreement (repair or supplement);
   2. submit a statement requesting a price reduction of the paid service or — where the non-conformity is material — submit a statement withdrawing from the agreement.

Complaints Procedure

4. Complaints concerning the operation of the Services should be directed to:
   • electronically to: contact@andie.app
   • in writing to the Operator's registered office: ANDIE Prosta Spółka Akcyjna, ul. Henryka Sienkiewicza 85/87 lok. 1, 90-057 Łódź, Poland
5. A complaint should include:
   1. first and last name (or company name) and the email address associated with the Account;
   2. a description of the identified problem or non-conformity;
   3. the date and circumstances of the problem;
   4. the User's request.
6. The Operator will process the complaint and respond within:
   1. 14 days of receipt — for Consumers (failure to respond within this period is equivalent to accepting the complaint);
   2. 30 days of receipt — for entrepreneurs.
7. The complaint response will be sent to the email address provided by the User.

Right of Withdrawal — General Rules

1. A Consumer who has concluded a distance agreement with the Operator for the provision of Services has the right to withdraw from that agreement within 14 days of its conclusion, without giving reasons, by submitting a withdrawal statement to the Operator. A template statement is provided in Annex 2 to the Terms.
2. A withdrawal statement may be submitted:
   1. by email to: contact@andie.app;
   2. in writing to the Operator's registered office.
3. It is sufficient to send the statement before the expiry of the period referred to in paragraph 1.

Exception for Digital Services and Digital Content

4. The Consumer loses the right of withdrawal from an agreement for the supply of digital content or digital services if:
   1. performance has begun with the Consumer's express prior consent given before the expiry of the 14-day withdrawal period;
   2. the Consumer has acknowledged that they will lose the right of withdrawal once performance has begun;
   3. the Operator has provided the Consumer with confirmation of the agreement together with confirmation of the consent given and acknowledgement of the information.
5. The above exception under Article 38(13) of the Consumer Rights Act applies in particular to Generated Content whose generation has been initiated at the Consumer's request during the 14-day withdrawal period.

Consequences of Withdrawal

6. In the event of a valid withdrawal from a paid Services agreement, the Operator will refund the Consumer all payments received promptly, within 14 days of receiving the withdrawal statement, it being understood that the Operator is entitled to reduce the refund proportionally to the scope of Services performed up to the time of withdrawal.

Termination by the User

1. The User may terminate the Services agreement at any time by deleting the Account in the Account settings of the Application or by submitting an appropriate request to contact@andie.app.
2. Account deletion is final and irreversible. It results in:
   1. immediate loss of access to the Services;
   2. deletion of Account data in accordance with the Privacy Policy;
   3. loss of access to Workspaces in which the User was the Owner — the content of those Workspaces is deleted, unless before Account deletion the User transferred Workspace ownership to another User.
3. Account deletion by a Workspace Owner who has not previously transferred ownership is equivalent to deleting the Workspace and all data stored therein. The Operator is not required to restore them.

Termination by the Operator

4. The Operator may terminate the agreement with 14 days' notice for good cause, in particular in the event of:
   1. cessation of the provision of a particular type of Service;
   2. the occurrence of circumstances making it impossible to continue providing the Services for technical or legal reasons.
5. The Operator may with immediate effect suspend or terminate the agreement in the event of a material breach of these Terms by the User, in particular in the event of:
   1. breach of the prohibitions described in § 12;
   2. actions threatening the security of the Application or other Users;
   3. providing false information at registration to the extent that it affected use of the Services.
6. In the event of termination of the agreement by the Operator with immediate effect due to a material breach of the Terms, the Consumer is not entitled to a refund of fees for the current, prepaid billing period.

Data Export

7. Before Account deletion, the User may request an export of their User Content in available formats. The request should be submitted to contact@andie.app at least 7 days before the planned Account deletion.

Towards Consumers

1. The provisions of this section limiting the Operator's liability apply to Consumers only to the extent permitted by mandatory law, in particular the Consumer Rights Act and the Civil Code.
2. The Operator does not limit its liability to the Consumer in respect of:
   1. death or personal injury caused by the Operator's negligence;
   2. deliberate misrepresentation of the Consumer;
   3. gross negligence by the Operator;
   4. claims arising from non-conformity of a digital Service with the agreement.

Towards Entrepreneurs

3. The Operator's liability to Users who are not Consumers is limited to actually incurred losses. The Operator is not liable for lost profits, loss of revenue, data, goodwill, or any indirect or consequential damages.
4. The Operator's aggregate liability to an entrepreneur for all claims arising from the Terms or use of the Services in a given calendar year shall not exceed the sum of fees actually paid by that entrepreneur in that year. In the case of free services, the Operator's total liability to an entrepreneur is PLN 0, unless applicable law provides otherwise.

General Exclusions

5. The Operator is not liable for:
   1. actions or omissions of Users or Workspace Members, including content published by them through the Application;
   2. the consequences of using Generated Content without prior verification;
   3. actions or omissions of External Platforms or changes to their policies, terms, or APIs;
   4. unavailability of the Services due to causes attributable to AI model providers, hosting operators, or network operators;
   5. loss of User data caused by random events or third-party actions, provided the Operator has exercised due diligence in data protection.

1. The provisions of these Terms relating to Consumers apply accordingly to a User who is a natural person concluding an agreement directly connected with their business activity, where it is clear from the content of the agreement that it is not of a professional nature for that person — assessed in particular by reference to the subject of their business activity — pursuant to Article 385⁵ of the Polish Civil Code (a so-called entrepreneur with consumer rights).
2. The right referred to in paragraph 1 does not include the right to:
   1. demand access to data necessary to activate a product or service by another entrepreneur on terms provided exclusively for Consumers;
   2. resolution of a dispute by the court having local jurisdiction for Consumers, where the entrepreneur with consumer rights is domiciled outside Poland.
3. To exercise the rights provided for in paragraph 1, a User-entrepreneur is required to inform the Operator when placing an order or at the latest when lodging a complaint that the agreement is not of a professional nature for them.

1. All disputes arising in connection with the Terms or use of the Services will be resolved by the competent Polish courts.
2. In disputes with Consumers, the court with local jurisdiction is the court specified by the Polish Code of Civil Procedure, in particular the court of the Consumer's general jurisdiction or the court of the Consumer's place of residence.
3. In disputes with Users who are not Consumers, the court with exclusive jurisdiction is the court with jurisdiction over the Operator's registered office (Łódź, Poland).
4. Before referring a matter to court, the Operator encourages direct resolution of the dispute by contacting contact@andie.app.
5. The Consumer may use alternative dispute resolution methods, including:
   1. applying to the competent Permanent Consumer Arbitration Court operating at the Trade Inspection Authority;
   2. using mediation conducted by the Trade Inspection Authority;
   3. using the EU Commission's ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr/ — the Operator is required to participate in the proceedings.
6. The Operator's email address for ODR purposes: contact@andie.app
7. The provisions of this section do not limit the Consumer's right to bring an action before the court of the EU Member State in which the Consumer is domiciled, if the jurisdiction of that court follows from Regulation (EU) No 1215/2012 (Brussels I Recast).

1. The Operator reserves the right to amend the Terms for good cause, in particular:
   1. changes in law affecting the Services;
   2. changes to the scope or manner of providing the Services;
   3. rulings or decisions issued by authorities or courts affecting the content of the Terms;
   4. changes of a technical or organisational nature.
2. The Operator will notify Users of any amendment to the Terms:
   1. by email to the address associated with the Account;
   2. by a notice displayed in the Application during login.
3. Notice will be given at least:
   1. 14 days in advance — for changes to free Services or changes immaterial to Consumer rights;
   2. 30 days in advance — for changes to paid Services or changes materially affecting Consumer rights or obligations.
4. If the User does not accept the amended Terms, they are entitled to terminate the agreement with effect on the date the new Terms take effect, by deleting the Account before that date or by submitting an appropriate statement to the Operator.
5. A User's failure to object and continued use of the Services after the amended Terms take effect constitutes acceptance of the new Terms.
6. Previous versions of the Terms are archived and accessible on the Service.

1. The Terms are governed by Polish law.
2. Matters not regulated by these Terms are governed by Polish law, in particular:
   • the Act of 23 April 1964 — Civil Code;
   • the Act of 18 July 2002 on the Provision of Electronic Services;
   • the Act of 30 May 2014 on Consumer Rights;
   • Regulation (EU) 2016/679 (GDPR);
   • Regulation (EU) 2024/1689 (AI Act);
   • Regulation (EU) 2026/1744 (Digital Omnibus on AI).
3. If any provision of the Terms is found to be invalid or unenforceable, the remaining provisions remain in force.
4. The Terms do not exclude or limit any rights available to the Consumer under mandatory law.
5. All notices and statements required by the Terms may be submitted electronically to contact@andie.app, unless the Terms provide otherwise.
6. The Terms were drawn up in the Polish language. In the event of a translation being made into another language, in case of discrepancies the Polish version prevails.
7. The Terms take effect on 1 September 2026 and supersede all prior terms of service.

The following are the third parties to whom the Operator transfers User Content or personal data in connection with the provision of AI-based Services. The current list is available in the Privacy Policy and is subject to updates.

Notes:

1. Data transfers to the USA are based on Standard Contractual Clauses approved by the European Commission (Commission Implementing Decision (EU) 2021/914) or another mechanism compliant with Chapter V of the GDPR.
2. The base models of Anthropic, OpenRouter, and Google Gemini are not trained on individual User data under commercial API terms. Data sent to the API is not used for model training, unless the relevant terms of use are updated — the Operator will notify Users of such a change pursuant to § 21.
3. Whisper ASR processes only audio recordings provided by the User and does not retain those recordings beyond the time necessary to complete the transcription.
4. The list may change if model providers change. The current list is always available in the Privacy Policy.

WITHDRAWAL FORM
(complete and return only if you wish to withdraw from the agreement)

Addressee: ANDIE Prosta Spółka Akcyjna
ul. Henryka Sienkiewicza 85/87 lok. 1, 90-057 Łódź, Poland
e-mail: contact@andie.app

I/We(*) hereby inform you of my/our(*) withdrawal from the agreement for the
provision of the following service(*):

...................................................................

Date of conclusion of the agreement(*)/receipt(*):

...................................................................

Name(s) of consumer(s):

...................................................................

Address of consumer(s):

...................................................................

Email address associated with the Account:

...................................................................

Signature of consumer(s) (only if this form is sent in paper form):

...................................................................

Date:

...................................................................

(*) Delete as appropriate.